Support for quick help - approx. 30 Minutes
An Extension or Template shall be adopted or produce errors
Related Products
Shopservice Standard
Product Code: serv-9001
Basic service for OpenCart Webshopowners.
Included 1 full backup per week of all files and database. Storage on external, secured container within the EU.
Inclusive 1x security check per quarter.
Inclusive 20% rebate for accident services and custom development.
Minimum period: 3 months
Shopservice Extended
Product Code: serv-9002
Extended service for OpenCart Webshopowners.
Included 3 full backups per week of all files and database. Storage on external, secured container within the EU.
Additional per month 1x security check.
Inclusive 25% rebate for accident services and custom development.
Minimum period: 3 months
Support Standard
Product Code: serv-8001
Support for standard help
Shop itself is fully working, customer can order, but informations are displayed or stored in the system log..
Possible causes
- limited working extension
- non critical messages
- messages from php based on changed server or changed server software
- changing of provider/hoster
Response time max. 36 hours (working days)
Support Extended
Product Code: serv-8002
Support for extended help
Shop itself is working, customer can order, but errors are displayed or stored in the system log.
Backend functions only partly working
Possible causes
- limited working extension
- critical messages from the database or php
- errors from php based on changed server or changed server software or programming error
- changing of provider/hoster
Response time max. 24 hours (working days)
Support Critical
Product Code: serv-8003
Support for emergency cases
Shop is not working anymore, customer cannot order.
Backend cannot be opened or only working partly,
Possible causes
- faulty extension
- critical messages from the database or php
- errors from php based on changed server or changed server software or programming error
- changing of provider/hoster
- hacked
Response time max. 12 hours (working days)
Support Half Day
Product Code: serv-5003
Support for quick help - approx. 4 hours
An Extension or Template shall be adopted or produce errors
Support Full Day
Product Code: serv-5004
Support for quick help - max.. 8 hours
An Extension or Template shall be adopted or produce errors
Premium Ticket 48 Hours
Product Code: pt-1000
Response time guaranteed: 48 hours
Submitted ticket will be answered within 48 hours.
Timefram valid only on working days.
Note: after purchase the invoice will be send automatically.
Inside is the invoice number which has to be defined at the ticket creation.
Premium Ticket 24 Hours
Product Code: pt-1001
Response time guaranteed: 24 hours
Submitted ticket will be answered within 24 hours.
Timefram valid only on working days.
Note: after purchase the invoice will be send automatically.
Inside is the invoice number which has to be defined at the ticket creation.
Premium Ticket 12 Hours
Product Code: pt-1002
Response time guaranteed: 12 hours
Submitted ticket will be answered within 12 hours.
Timefram valid only on working days.
Note: after purchase the invoice will be send automatically.
Inside is the invoice number which has to be defined at the ticket creation.
Training Package 1
Included
- 5 hours
- Help per Email
- Response time max. 6 hours (working days)
Training Package 2
Included
- 10 hours
- Help per Email
- Help per Teamviewer Meeting
- Response time max. 6 hours (working days)
Training Package 3
Included
- 20 hours
- Help per Email
- Help per Teamviewer Meeting
- Response time max. 4 hours (working days)
Training Package 4
Included
- 40 hours
- Help per Email
- Help per Teamviewer Meeting
- Video Material (short clips)
- Response time max. 4 hours (working days)
Training Package 5
Included
- 80 hours
- Help per Email
- Help per Teamviewer Meeting
- Help per Telefone
- Video Material (short clips)
- Response time max. 4 hours (working days)