Support
Support, help for our own as well as other extensions.
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Domainregistration
Product Code: serv-4001
Sample of a few domain prices we register for you (new) - net prices. Further domains on request.
Registration is done for and behalf of the owner, you should also name an Admin-C.
If you want to register a domain for a business (name), attach your business registration as well as your power of entry.
.at | 21,60 |
.ch | 14,30 |
.com | 12,30 |
.de | 7,20 |
.eu | 9,10 |
.fr | 32,20 |
.info | 12,20 |
.it | 8,90 |
.me | 26,90 |
.net | 12,20 |
.shop | 46,85 |
.store | 72,00 |
.tv | 43,20 |
.us | 10.45 |
.xxx | 121,45 |
Per 28th November 2022 end the support of php (secutity patches) for 7.4.x (7.4.23). Active support has already on the 21st November 2021.
Support (security) for php 7.3 ended already on the 6th December 2021, 7.2 on 30th November 2020, etc. - active support 1 year before.
What does that mean for you as webshop owner with OpenCart as base?
Your webshop is a potential security risk.
What can I do?
As soon as possible switch over to php 8.1.x (because for php 8.0.x active support ends on the 26th November 2022, secutity on the 26th November 2023).
With php 8.1.x support is guaranteed until 25th November 2023 (security until 25th November 2024).
[Source: php End of Life]
This package is offered is a "personal service" (valid for OpenCart 2.3.0.2 only because this is the last stable 2.x version).
Reason for that is, each webshop is build different and we want to make sure that after the work your webshop is runing as offered.
The steps:
- Scan of the whole webshop
- Adoption of the basis
- Extended tests after migration
Depending on the choosen amount of additional modules, they will be also adopted.
Note: templates (except the default) are not covered by this package. If you use a custom template, please ask before for an offer - because the template has to be also migrated an many cases.
Since the 28th November 2022 support of php (secutity patches) for 7.4.x (7.4.23) ended. Active support has already stopped on the 21st November 2021.
Support (security) for php 7.3 ended already on the 6th December 2021, 7.2 on 30th November 2020, etc. - active support 1 year before.
What does that mean for you as webshop owner with OpenCart as base?
Your webshop is a potential security risk.
What can I do?
As soon as possible switch over to php 8.1.x (because for php 8.0.x active support ends on the 26th November 2022, secutity on the 26th November 2023).
With php 8.1.x support is guaranteed until 25th November 2023 (security until 25th November 2024).
[Source: php End of Life]
This package is offered is a "personal service" (valid only for OpenCart 3.0.3.8 which is the latest stable version).
Reason for that is, each webshop is build different and we want to make sure that after the work your webshop is runing as offered.
The steps:
- Scan of the whole webshop
- Adoption of base scripts (all scripts delivered with a standard installation)
- Extended tests after migration
Depending on the choosen amount of additional modules, they will be also adopted.
Note: templates (except the default) are not covered by this package. If you use a custom template, please ask before for an offer - because the template has to be also migrated an many cases.
We recommend to use php 8.2.x - after the update the shop is ready for php 8.2.x
Acc. the GDPR (General Data Protection Regulation) are websites (and therefore also webshops) responsible to submit personal data as less as possible.
In the case of calling Google Fonts directly from servers of Google (location is then in the USA), a violation against the GDPR (Art. 6 Abs. 1 lit. a) is given.
Why?
Because the EC (European Community) has still no valid data protection regulation with the Unites States - and by sending the users personal IP-Address to them (which is done automatically each time a font is called) the violation is fact..
And because based on this fact, such so called "Dataprotection Laywers" (I call them gangsters) are suing the website owners (Germany) or send them a "cease and desist" (Austria).
Here the decision of the German Court in Munich from the 20. January 2022 (Az.: 3 O 17493/20)This service is offered as "personal service".
Reason for doing such is, each webshop is build in a different way, and we want to be sure that our work is done 100% correct.
The working steps in detail:
- Scan of the whole webshop
- Embedd the former fonts as locale
- Serveral test after successful work
After the work is done, we will guarantee that the fonts are called correct. This guarantee is valid as long as no further modifications are done after our work.
The guarantee is not valid anymore the moment addionational modules are installed and as a possibel scenario again external fonts are called. In such cases an additional service for a special sprice can be booked.
Premium Ticket 8 Hours
Product Code: pt-1003
Response time guaranteed: 8 hours
Submitted ticket will be answered within 8 hours.
Timefram valid only on working days.
Note: after purchase the invoice will be send automatically.
Inside is the invoice number which has to be defined at the ticket creation.
Support Critical
Product Code: serv-8003
Support for emergency cases
Shop is not working anymore, customer cannot order.
Backend cannot be opened or only working partly,
Possible causes
- faulty extension
- critical messages from the database or php
- errors from php based on changed server or changed server software or programming error
- changing of provider/hoster
- hacked
Response time max. 12 hours (working days)
Support Extended
Product Code: serv-8002
Support for extended help
Shop itself is working, customer can order, but errors are displayed or stored in the system log.
Backend functions only partly working
Possible causes
- limited working extension
- critical messages from the database or php
- errors from php based on changed server or changed server software or programming error
- changing of provider/hoster
Response time max. 24 hours (working days)
Support Standard
Product Code: serv-8001
Support for standard help
Shop itself is fully working, customer can order, but informations are displayed or stored in the system log..
Possible causes
- limited working extension
- non critical messages
- messages from php based on changed server or changed server software
- changing of provider/hoster
Response time max. 36 hours (working days)
Premium Ticket 12 Hours
Product Code: pt-1002
Response time guaranteed: 12 hours
Submitted ticket will be answered within 12 hours.
Timefram valid only on working days.
Note: after purchase the invoice will be send automatically.
Inside is the invoice number which has to be defined at the ticket creation.
Premium Ticket 24 Hours
Product Code: pt-1001
Response time guaranteed: 24 hours
Submitted ticket will be answered within 24 hours.
Timefram valid only on working days.
Note: after purchase the invoice will be send automatically.
Inside is the invoice number which has to be defined at the ticket creation.