Included
- 40 hours
- Help per Email
- Help per Teamviewer Meeting
- Video Material (short clips)
- Response time max. 4 hours (working days)
Related Products
Support Standard
Product Code: serv-8001
78.00 € *
Support for standard help
Shop itself is fully working, customer can order, but informations are displayed or stored in the system log..
Possible causes
- limited working extension
- non critical messages
- messages from php based on changed server or changed server software
- changing of provider/hoster
Response time max. 36 hours (working days)
Support Extended
Product Code: serv-8002
174.00 € *
Support for extended help
Shop itself is working, customer can order, but errors are displayed or stored in the system log.
Backend functions only partly working
Possible causes
- limited working extension
- critical messages from the database or php
- errors from php based on changed server or changed server software or programming error
- changing of provider/hoster
Response time max. 24 hours (working days)