Included
- 80 hours
- Help per Email
- Help per Teamviewer Meeting
- Help per Telefone
- Video Material (short clips)
- Response time max. 4 hours (working days)
Related Products
Support Standard
Product Code: serv-8001
Support for standard help
Shop itself is fully working, customer can order, but informations are displayed or stored in the system log..
Possible causes
- limited working extension
- non critical messages
- messages from php based on changed server or changed server software
- changing of provider/hoster
Response time max. 36 hours (working days)
Support Extended
Product Code: serv-8002
Support for extended help
Shop itself is working, customer can order, but errors are displayed or stored in the system log.
Backend functions only partly working
Possible causes
- limited working extension
- critical messages from the database or php
- errors from php based on changed server or changed server software or programming error
- changing of provider/hoster
Response time max. 24 hours (working days)
Support Quick
Product Code: serv-5001
Support for quick help - approx. 30 Minutes
An Extension or Template shall be adopted or produce errors
Support Full Day
Product Code: serv-5004
Support for quick help - max.. 8 hours
An Extension or Template shall be adopted or produce errors