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Premium Ticket 8 Hours

Product Code: pt-1003

216.00 € *

Response time guaranteed: 8 hours

Submitted ticket will be answered within 8 hours.
Timefram valid only on working days.

Note: after purchase the invoice will be send automatically.
Inside is the invoice number which has to be defined at the ticket creation.

Response time guaranteed: 8 hoursSubmitted ticket will be answered within 8 hours.Timefram valid onl..
216.00 € *

Available Options

Support Critical

Product Code: serv-8003

378.00 € *

Support for emergency cases

Shop is not working anymore, customer cannot order.

Backend cannot be opened or only working partly,

Possible causes

  • faulty extension
  • critical messages from the database or php
  • errors from php based on changed server or changed server software or programming error
  • changing of provider/hoster
  • hacked

Response time max. 12 hours (working days)

Support for emergency casesShop is not working anymore, customer cannot order.Backend cannot be open..
378.00 € *

Available Options

Support Extended

Product Code: serv-8002

174.00 € *

Support for extended help

Shop itself is working, customer can order, but errors are displayed or stored in the system log.

Backend functions only partly working

Possible causes

  • limited working extension
  • critical messages from the database or php
  • errors from php based on changed server or changed server software or programming error
  • changing of provider/hoster

Response time max. 24 hours (working days)

Support for extended helpShop itself is working, customer can order, but errors are displayed or sto..
174.00 € *

Available Options

Support Full Day

Product Code: serv-5004

540.00 € *

Support for quick help - max.. 8 hours

An Extension or Template shall be adopted or produce errors

Responsetime max. 36 hours (working days)

Support for quick help - max.. 8 hoursAn Extension or Template shall be adopted or produce errorsRes..
540.00 € *

Available Options

Support Half Day

Product Code: serv-5003

288.00 € *

Support for quick help - approx. 4 hours

An Extension or Template shall be adopted or produce errors

Responsetime max. 36 hours (working days)

Support for quick help - approx. 4 hoursAn Extension or Template shall be adopted or produce errorsR..
288.00 € *

Available Options

Support Hour

Product Code: serv-5002

78.00 € *

Support for quick help - approx. 60 Minutes

An Extension or Template shall be adopted or produce errors

Responsetime max. 36 hours (working days)

Support for quick help - approx. 60 MinutesAn Extension or Template shall be adopted or produce erro..
78.00 € *

Available Options

Support Quick

Product Code: serv-5001

42.00 € *

Support for quick help - approx. 30 Minutes

An Extension or Template shall be adopted or produce errors

Responsetime max. 36 hours (working days)

Support for quick help - approx. 30 MinutesAn Extension or Template shall be adopted or produce erro..
42.00 € *

Available Options

Support Standard

Product Code: serv-8001

78.00 € *

Support for standard help

Shop itself is fully working, customer can order, but informations are displayed or stored in the system log..

Possible causes

  • limited working extension
  • non critical messages
  • messages from php based on changed server or changed server software
  • changing of provider/hoster

Response time max. 36 hours (working days)

Support for standard helpShop itself is fully working, customer can order, but informations are disp..
78.00 € *

Premium Ticket 12 Hours

Product Code: pt-1002

156.00 € *

Response time guaranteed: 12 hours

Submitted ticket will be answered within 12 hours.
Timefram valid only on working days.

Note: after purchase the invoice will be send automatically.
Inside is the invoice number which has to be defined at the ticket creation.

Response time guaranteed: 12 hoursSubmitted ticket will be answered within 12 hours.Timefram valid o..
156.00 € *

Premium Ticket 24 Hours

Product Code: pt-1001

96.00 € *

Response time guaranteed: 24 hours

Submitted ticket will be answered within 24 hours.
Timefram valid only on working days.

Note: after purchase the invoice will be send automatically.
Inside is the invoice number which has to be defined at the ticket creation.

Response time guaranteed: 24 hoursSubmitted ticket will be answered within 24 hours.Timefram valid o..
96.00 € *

Premium Ticket 48 Hours

Product Code: pt-1000

60.00 € *

Response time guaranteed: 48 hours

Submitted ticket will be answered within 48 hours.
Timefram valid only on working days.

Note: after purchase the invoice will be send automatically.
Inside is the invoice number which has to be defined at the ticket creation.

Response time guaranteed: 48 hoursSubmitted ticket will be answered within 48 hours.Timefram valid o..
60.00 € *
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